Support
We're here to help! Get support for Card Testing Guard through multiple channels.
Contact Support
Our support team is available to help you with any questions or issues you may encounter.
Support Email
Real customers being blocked?
Before Contacting Support
To help us assist you more quickly, please:
- Check our FAQ section and Troubleshooting page for common questions
- Check the banner on the app’s Home page - it names the cause of any pause
- Note any message you’re seeing, and what you were doing when it appeared
- Have your store domain ready
What We Can Help With
Our support team can assist you with:
- Setup, including turning on the app embed
- Settings: threshold, exceptions, campaign codes, and attack mode
- Understanding why protection paused, or why a checkout was held
- Reading your checkout test results, including draft order exemptions
- Questions about a charge on the Billing page
- Feature requests and feedback
Helpful Resources
FAQs
Find answers to frequently asked questions
Troubleshooting
Fix paused protection, missing passes, and held customers
Getting Started
Complete guide to installing and setting up protection
Privacy Policy
Learn about our data handling practices
Feature Requests & Feedback
We love hearing from our users! Send feature requests and feedback to team@distylled.com. We prioritize features based on user demand and feasibility.
Leave a Review
If Card Testing Guard is protecting your checkout, please leave us a review in the Shopify App Store! Reviews help other merchants discover the app and help us keep improving.
Quick Response Tips
To get the fastest support response:
- Include your store domain in your email
- Say whether you were in monitoring or protecting mode
- Include the banner text from the Home page, if any
- Attach screenshots if relevant