Troubleshooting

Solutions for the most common issues you might run into with Monitorly.

My scan is stuck on “Queued” or “Running”.

• A larger storefront or catalog takes longer to crawl and check - give it a few minutes, especially if the theme or language check is included.
• Still stuck after several minutes? Reach out to support with your scan number.

A check shows as “Couldn't complete”.

• Each check runs independently, so one failing never affects the rest of the scan - every other check still completes and reports normally.
• Run another scan to retry it. If it keeps failing on every scan, contact support and mention which check and scan number.

Some checks didn't run at all - no badge, no result.

• Structure, theme source, media catalog, product catalog quality, redirects, navigation, and policy content all need a valid Shopify admin session to read your catalog and theme. If that session isn’t available, these checks are skipped for that scan rather than reported as failed.
• Reopen the app from your Shopify admin to refresh your session, then run another scan.

My scan seems to be checking the storefront password page instead of my real pages.

• Your preview URL is password-protected but no preview password is saved. Add it in Scan Settings so Monitorly can log in through the password gate before crawling.

A finding I dismissed came back as “new”.

• Dismissal is tied to the finding’s exact check, location, and element. If any of those changed slightly - a URL renamed, a section moved to a different file - Monitorly treats it as a different issue and it can resurface as new, even though it feels like the same problem to you.

My scheduled scan ran, but I didn't get notified.

• There’s no email notification yet - scheduled scans show up in-app only. Check the Home page digest or Scan History after a scheduled run.

The Billing tab says “Coming soon”.

• That’s expected - billing isn’t switched on yet, and every store currently runs unmetered on the Free plan. See Plans & Billing.