Support
We're here to help! Get support for Dropshipping Product Optimizer through multiple channels.
Contact Support
Our support team is available to help you with any questions or issues you may encounter.
Support Email
Response Times
- Free Plan: 48-hour response time
- Starter & Professional Plans: 24-hour priority response
Before Contacting Support
To help us assist you more quickly, please:
- Check our FAQ section and Troubleshooting page for common questions
- Review the relevant documentation pages
- Note any error messages you’re seeing, and which run or product they relate to
- Have your store URL and run number ready (if applicable)
What We Can Help With
Our support team can assist you with:
- Settings and pipeline configuration
- Troubleshooting a stuck or failed run
- Best practices for your specific catalog and vertical
- Basic setup questions
- Account and billing inquiries
- Feature requests and feedback
Helpful Resources
FAQs
Find answers to frequently asked questions
Troubleshooting
Fix common issues with runs, quota, and billing
Getting Started
Complete guide to installing and running your first optimization
Privacy Policy
Learn about our data handling practices
Feature Requests & Feedback
We love hearing from our users! Send feature requests and feedback to team@distylled.com. We prioritize features based on user demand and feasibility.
Leave a Review
If Dropshipping Product Optimizer is saving you time on your catalog, please leave us a review in the Shopify App Store! Reviews help other merchants discover the app and help us keep improving.
Quick Response Tips
To get the fastest support response:
- Include your store URL in your email
- Mention the run number or product involved
- Describe the steps to reproduce the issue
- Attach screenshots if relevant